Viper Q7 gaming mouse desktop computer laptop office luminous e-sports mechanical wired mouse computer accessories

Product repair:

If there is a quality problem with the product (in the case of non-human damage), the buyer can accumulate the defective products and send them back for replacement once they reach a certain quantity. The replaced product can also be sent back together with the ordered goods in the next order.

2. Please send us the products that need to be repaired, and fill in the correct information (including the contact person's name, address, phone number, and the problem with the product). We will return the products to you according to the contact address you provided.

3. We are not responsible for the round-trip shipping costs of product repairs, and customers need to bear the cost themselves.

Exchange issue:

1. Different products have corresponding warranty periods (usually 3 months to 1 year). If there is a quality problem during the warranty period and it is not caused by human factors, a new one can be replaced (depending on the degree of damage to the product's appearance). The warranty period is posted on

The validity period on the warranty label on the product shall prevail (note: during the warranty period, please keep the warranty label clear, complete, and undamaged).

2. If the customer needs to return or exchange unsold products (the prerequisite for return or exchange must be that the goods are in good condition and there must be no signs of damage or wear), the customer must contact our staff within 15 days after receiving the goods to resolve the issue. If the product does not have any quality problems within the specified time, it cannot be returned or exchanged.

3. Human damage, packaging damage, cannot be returned or exchanged, special circumstances can be negotiated.

4. If the buyer finds any problems with the product upon receipt (such as incorrect product model, missing accessories, etc.), they need to contact us within 24 hours after signing for it

Transaction Description

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

1. When you buy a small number of single items, you can directly take photos of them and remit them to Alipay. Without notice, the shopkeeper will deliver them in time according to your registered information; If the shipping fee is not enough, the shop owner will notify you online to make up for the shipping fee before shipping.

2. If you need to purchase multiple items, please contact the store owner to modify the shipping fee. If you purchase multiple items and ship them together (not overweight), only one actual shipping fee will be charged;

3. The shop owner cannot stay online on Wangwang 24 hours a day, so you can leave a message directly on Wangwang, QQ, or internal message, and we will reply promptly after going online; If you urgently need it, you can call us directly. The phone number can be found on the homepage of our store.

4. If you choose regular mail, please be patient and wait. Generally, it takes about 7-14 days for the shipment to arrive nationwide; You can check if the goods have not arrived within 30 days.

5. Our store usually uses YTO Express and Huitong for shipping. If you need to reach other areas or choose other transportation methods, please contact us before placing an order to discuss and agree together.

6. Customers can contact us by phone if they have any questions before purchasing, and we can respond quickly to your phone inquiries. Due to the large number of online customers and complex technical inquiries, we may not have much time to answer them online. If you encounter any problems after receiving the goods, please contact the seller in a timely manner, and we will handle after-sales service quickly! You can leave a message online! Telephone and other forms!
 
7. Please take a clear look at all the products before placing an order. If you have any questions, please confirm before purchasing. Please do not make things difficult for the shop owner after receiving the goods as they are not as good as expected.

8. Buyers should provide accurate information

The shipping address, recipient, and contact information. If the delivery information is incorrect, resulting in the inability or delay of the goods, the buyer shall bear all losses.

9. The buyer should first open and inspect the goods on the spot with the staff of the logistics (post office, automobile transportation, express delivery, etc.) unit, confirm the quality and quantity of the goods are accurate and correct, and then sign for them. Signing for the goods indicates that they have been delivered and accepted by the buyer as qualified. The signature of others on behalf of the buyer and the signature of the buyer are also confirmed. If there are problems with the quantity and quality of the goods, the buyer should request the logistics company to provide valid proof on site, take on-site photos, and contact our store in a timely manner. Our store will handle it at our discretion.

10. Warranty and after-sales service (five-star rating)
If there is a quality problem within 3 days from the date of purchase and receipt in our store, please contact the store owner in a timely manner. Our store can waive the round-trip postage and replace the product with a brand new one for the buyer. If there is a quality problem within 3 months, each buyer will pay their own postage. After 3 months, the buyer will bear the round-trip warranty postage.

Honesty as the core, starting from customer needs

Based on trust, finally customer satisfaction